BIR SORSOGON DELIVERS PROMPT SERVICES WITH THE ‘HANDANG MAGLINGKOD PROJECT’

News Release

SORSOGON PROVINCE (August 23) – Bureau of Internal Revenue clients here express relief with the prompt delivery of frontline services that the district office extends to them through the Taxpayers Service Area (TSA), the main component of the BIR’s institutionalized ‘Handang Maglingkod Project’ (HMP).

“With the BIR’s Taxpayers Service Area provided for us, we were able to make our transactions faster saving more of our time from waiting just to process our documents,” said local BIR clients.

According to BIR Sorsogon Revenue District Officer Arturo Abenoja, Jr., just like other BIR offices in the country rendering frontline services to taxpayers, they have provided a specific reception area at their office’s main entrance for taxpayers transacting with the BIR.

“It serves as a one-stop-shop to address taxpayer’s needs without the necessity of a follow-up or referral to other offices,” he added.

Abenoja also said that the TSA is open from eight o’clock in the morning to past 5 o’clock in the afternoon with no break as per compliance with the republic Act 9485 or the Anti-Red tape Act of 2007.

Institutionalized last year, the program aims at promoting fast, efficient and courteous delivery of services to taxpayers as well as institutes a system for measuring the level of taxpayer satisfaction with the bureau’s services.

Abenoja also added that the key feature of the TSA is their administration of a taxpayer service satisfaction survey which will give them an idea of the kind of service they render to their clients.

“Through a logbook which we provide for them, our clients can ventilate their complaints and make their comments and suggestions,” he said.

“And to keep our visiting clients informed and updated, information materials are also made available for them,” he further said.

With the HMP now being strengthened and institutionalized, BIR will no doubt provide better, faster, and more efficient service to their clients thus will promote greater voluntary compliance among the taxpayers. (Bennie A. Recebido, PIA Sorsogon)