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Launching
of the Consumer Welfare Desk at Save More-Sorsogon. From left to right: are the
newly trained CWD Officers Marie AngeliMarchan, Rea Doctor, NissaLlaneta and
Angelica Otivar, Ted Malecki of SORCASS, Senen Malaya and Rodrigo Doctor of
DTI-Sorsogon. (Photo:DTI)
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By: Bennie A. Recebido
SORSOGON CITY, June 28 (PIA) – The
emergence of more vigilant consumers who are aware and conscious of their
rights led to various complaints lodge at the Department of Trade and Industry
(DTI) – Sorsogon Provincial Office.
DTI Sorsogon Public Information
Officer Senen Malaya said that for the period covering January to May of this
year, twenty-two (22) complaints have been received seven of which thirty-two
percent (32%) involve electronic gadgets like cellular phones and computers
while the others involve various products from shoes to motorcycles and
services rendered.
“On the other hand, business
establishments that put high value on customer satisfaction have as a strategy
established consumer assistance counters or similar desks to attend to their
clients concerns,” Mr. Malaya added.
Encouraged earlier by the DTI and
the Sorsogon Consumers Association (SORCASS) with the idea of establishing a
Consumer Welfare Desk (CWD), the management of Save More-Sorsogon allowed four
of their staff to participate in the orientation training on the “Setting-up of
Consumer Welfare Desk in Business Establishments” held on June 11, 2013 held at
the establishment’s training room.
The training was conducted by Mr. Senen
Malaya and Mr. Rodrigo Doctor both of the Business Regulation and Consumer
Welfare Division (BRCWD) of DTI-Sorsogon. Ted Malecki of SORCASS also shared
his inputs on the importance of having CWDs in business establishments.
The newly trained CWD Officers are:
Angelica Otivar, Rea Doctor, Marie Angeli Marchan and Nissa Llaneta. The CWDOs
were thankful of the knowledge they acquired from the training and suggested to
be invited in related seminars conducted by the DTI.
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